Email: service@qkzzkxzx.com
Phone: +8675527455474
Business hours: 9:00 AM–10:00 PM

For product questions, include the product name and details of your intended activity. For an order inquiry, include your order number and checkout email.

For swimwear, goggles, masks, fins, and life jackets, check the listed size, fit, intended use, and any stated approval information. For paddleboards, kayaks, and surfboards, check dimensions, capacity, included components, setup requirements, and suitability for your experience.

Please send the product name or a screenshot of the item you are asking about. Do not send passwords or full payment card details.

Include your order number, checkout email, and a brief description of your request. For address changes or cancellation requests, contact us promptly; changes may not be possible once processing or dispatch has begun.

Keep the item and packaging where reasonably possible and send photographs showing the problem, the product, and the parcel label. We will review the issue and explain the available next steps.

Please do not inflate, take onto the water, or continue using an item that appears damaged or unsafe. Your statutory rights are not limited by this guidance.

Please contact us before returning a purchase so we can provide the appropriate instructions. The registered address shown below is company registration information and must not be used as a return address without confirmation.