Email service@qkzzkxzx.com with your order number, the items you wish to return, and the reason. We will provide instructions and the appropriate return address.

Do not send returns to the registered company address unless our team has specifically confirmed it for your return. Please retain proof of return shipment.

For voluntary change-of-mind returns, goods should be unused, unwashed, complete, and free from water exposure, sand, or other use-related contamination, with original packaging where reasonably possible. Check sizing and supplied components before taking goods onto the water. This does not restrict inspection or testing rights provided by applicable law.

For sealed hygiene-sensitive goods, such as certain swimwear or mouth-contact products, exclusions apply only where clearly disclosed before purchase and legally permitted. Customized items may also be subject to lawful restrictions. No blanket exclusion applies to defective or misdescribed goods.

Contact us as soon as reasonably possible if an item arrives damaged, defective, incomplete, or different from the order. Photographs of the item and packaging can help us review the issue.

We may request that visible delivery problems be reported within 7 days to help investigation; this request does not shorten statutory rights. An appropriate remedy may include repair, replacement, or refund, depending on the circumstances and applicable law.

For change-of-mind returns, the customer normally pays return shipping. Return freight for boards and boats can be substantial; contact us for instructions and an estimate before arranging shipment. Where the issue is attributable to us, such as an incorrect or defective item, we will provide an appropriate return or resolution arrangement without imposing costs contrary to applicable law.

We do not charge a restocking fee. Original delivery charges are refunded where required by law or expressly agreed; additional services are assessed according to the reason for return and applicable rights.

We will notify you of the review outcome after the returned goods are received and inspected. Approved refunds are processed within 5–10 business days, normally to the original payment method. Your provider may take additional time to display the funds.

Any reduction for handling beyond what is needed to inspect goods will apply only where legally permitted. Contact us if a confirmed refund has not appeared after the provider’s stated processing time.

Contact us to check whether an exchange can be arranged. Stock and shipping availability may require a return and a new order instead.

Cancellation requests should be sent promptly. If dispatch has already occurred, a return may be necessary, subject to your rights.

This voluntary policy does not limit mandatory rights relating to defective, unsafe, or misdescribed products, or any applicable cancellation or withdrawal rights. Where mandatory local law provides greater protection, that law applies.