Shipping is available only to destinations accepted at checkout. We do not represent that all products or services are available in every country, region, or postal area.

For destinations other than the United States, review any estimate shown at checkout or contact us before ordering. These processing and transit periods are estimates, not guaranteed delivery dates.

Processing begins after payment confirmation and any necessary order checks. Business days exclude weekends and relevant public holidays. Customization or other product-specific lead times, if offered, are stated separately.

If we cannot dispatch within the promised timeframe, we will notify you and provide the choices required by applicable law, including cancellation and a refund where applicable.

Transit time begins after dispatch and is separate from processing time. Carrier capacity, customs, weather, and local disruption may affect delivery. We will assist with delivery concerns; applicable consumer rights remain unaffected.

Different products may ship in separate parcels. Boards, kayaks, and other oversized goods may require a different shipping service or lead time; any product-specific terms or charges must be disclosed before purchase. Where relevant, separate tracking or dispatch details will be provided.

Review shipping charges before payment. Any free-shipping promotion applies only under its stated conditions. Import duties, taxes, or clearance charges not collected at checkout may be payable to the relevant authority or carrier where applicable.

We do not promise that every order ships from a local warehouse. Contact us if dispatch origin is important to your purchase.

Provide a complete and accurate delivery address and contact details. Contact us promptly if you need a correction; we cannot guarantee changes once processing or dispatch has begun.

Support for PO boxes, remote areas, or special delivery arrangements depends on the available service. Do not assume these are supported unless checkout or our team confirms availability.

Tracking details are provided when available. Carrier scans can take time to appear. If tracking stalls or a parcel is marked delivered but cannot be found, check the delivery location and contact us with your order number.

We will investigate with the carrier as appropriate. A delivered scan does not by itself remove any rights you may have under applicable law.

Inspect your order before assembly, inflation, or use. Contact us with photographs and a description if an item is damaged, incorrect, or incomplete. Keep packaging where reasonably possible to support review.

Do not use a damaged board, boat, life jacket, inflatable, or other water sports item. Return instructions and remedies will be provided after review.